Frequently Asked Questions

Q. Is your website secure?

A. Yes we secure our website with a Thawte Web Server Certificate. All information you provide, and payments you make, are protected with up to 256-bit Secure Sockets Layer encryption.

Q. What products do you offer?

A. We offer a variety of products including:
Tenant Credit Reports
State Criminal
National Criminal
State Eviction
National Eviction
Previous Address
Employment Verification
Landlord Verification

Q: Can I see a sample report before I sign up?

A: Of course: you'll find links to sample reports from the our web site. Also, please feel free to email or call with your questions. We're happy to help.

Q: How do I use your service?

A: Getting started with StarPoint is simple! Click Here to sign-up online and start ordering instantly or print, complete and fax back our Sign Up Forms.

Q: Is there a membership fee when I sign up for your service?

A: No. StarPoint has no membership fee, no registration fee, and no monthly or yearly fees. You pay only for the reports you order.

Types of Screening Information Available

Q: What information does your State and National Criminal Report include?

A: Each State and National Criminal Report Includes:

Offender Name, Offender ID, State of Offense, Date of Birth, Source, Jurisdiction
Details may also include: Offender Info: Mug Shot, Aliases, Alias Dates of Birth, Address, Date of Birth, Race, Gender, Hair & Eye Color, Height, Weight Offense Detail Info: Source, Description, Disposition, Disposition Date, Case Number, Jurisdiction, Offense Date, Arrest Date, Filed Date, Counts, Degree of Offense, Adjudication, Adjudication Date, Sentence, Sentence Date, Sentencing Court, Probation, Confinement, Arresting Agency, Plea, Court Decision, Court Costs, Fine, Offender Status, Victim Gender, Victim Age, Registered With, Registration Type, Risk Level, Custody Supervision, County Convicted, Min Sentence, Max Sentence, and more.

Each jurisdiction has its own timetable for submitting updates; however, the vast majority is updated monthly

Q: What information does your State and National Eviction Report include?

A: Each State and National Eviction Report Includes:

Court, Case Number, Filing Date, County, Defendant Name, Rental Address
Details may also include: Result, Judgment Amount, Defendant Information, Plaintiff Information, SSN (truncated)

Q: What information does your Previous Address Report include?

A: Each Previous Address Report (which comes FREE with our Eviction Report) Includes:

Address, Name, Month/Year of Birth, Age, SSN (truncated), Date First Reported, Date Last Reported, Multiple Phone Numbers

Q: What information does your Employment Verification Report include?

A: Each Employment Verification Report Includes:

Dates of employment, position, and salary (where available) verified directly from previous employers.

Q: What information does your Landlord Verification Report include?
A: Each Landlord Verification Report Includes:

Extent of the applicant's past lease, the amount of rent paid, whether it was paid on time, if eviction proceeding were ever started, if the tenant provided proper notice of lease termination and whether the landlord would rent to this tenant again.

Q: What information does your Tenant Credit Report include?
A: Each Tenant Credit Report Includes:

Credit Score, Payment Patterns/Payment History, Public Record Search (tax liens, Bankruptcies, judgments), UD/ Skip, Collection Account Search, SSN Validation, Residence/ Employment Information (according to what Bureaus have on file).
Please note that not all information is available in all states; click this link for information.

Q: Why does the Criminal Report I received show information on multiple people?

A: The criminal searches that make up an StarPoint Criminal Report come from multiple data sources throughout the country and match on first name, last name, and date of birth. Information will sometimes appear on the Criminal Report that is for a person other than your applicant.

The Screening Process

Q: How do I read the TransUnion Credit Report?

A: We have created a simple guide to help you read and understand your TransUnion Credit Report. Download the Guide (PDF)

Q: What happens after I place an order with StarPoint for a Tenant Background Check?

A: The StarPoint order process is very easy, and you get results in seconds through our secure online ordering system. All accounts have 24/7 access to reports ordered in the previous 90 days.

Q: How quickly can I get my reports after I place an order?

A: All reports are available immediately excluding Landlord and Employment verifications which take no more than 3 days to complete.

Q: When I make a payment with my credit card, I'm asked for the Security Code. What is that?

A: On a MasterCard or Visa, the 3-digit Security Code shows on the back of the card, usually at the end (or near) the signature line. On an American Express card, it is a 4-digit number on the front of the card (separate from the card number itself). In compliance with PCI Security Standards we never store your CVV2 code.
Credit Report Specifics

Q: What is the FCRA?

A: FCRA is the Fair Credit Reporting Act. It is Federal law regulating the collection, use, and distribution of consumer credit information. FCRA was enacted in 1970, and substantially amended in the late 1990s and in 2003, and forms the basis for all consumer credit rights. The law is intended to ensure privacy and accuracy of credit reports. FCRA regulates activities by consumer reporting agencies, by any person or company providing information to those consumer reporting agencies, and by any person or company using the information for credit, employment, or insurance purposes. FCRA also provides consumers the right to periodically review and have errors corrected in their credit records. The Fair and Accurate Credit Transactions Act of 2003 allows consumers to have easier access to view their reports and dispute incorrect items.

Q: How do I get my own credit report?

A: You can get a copy of your own credit report, free of charge, by visiting www.annualcreditreport.com or calling 1.877.322.8228.

StarPoint Hours and Contact Information

Q: What hours are you open?

A: Our business hours are Monday through Friday 9 am to 4 pm Central Time but our online ordering is available 24/7.

Q: How do I contact you?

A: You can phone us at 1.877.330.2444. Our fax is 1.877.349.2175. You may email us at info@starpointscreening.com.

Frequently Asked Questions

Associations